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Refund and Cancellation Policy
What is your return and exchange policy?
We care about your satisfaction and experience with our products. Once your order is shipped, we do not accept cancellations and returns. If you receive a visibly damaged or tampered courier from outside, please do not accept the shipment at your door.
In case the product is damaged once outer packaging is removed, please write to us or call us immediately within 3 days. Please add photos of the damaged product. Our inspection team will look into this and replace your product.
In case of missing parts / items, please write to us or call us within 3 days. Please add photos of the damaged product. Our inspection team will look into this and replace your product.
Write to us immediately at orders@cocomocokids.com after placing your order if the shipment address needs to be changed. You can also call us on 011-41616050 to do so.
Cancellation & Refund
We dispatch products by 5pm every day. You can cancel for a 100% refund till the product has not been dispatched. Incase the product is dispatched, we do not accept cancellation.
Replacement
Incase the product you received is damaged, please send a photo and video of the product within 72 hours of receiving the product to lodge a complaint. We will send a replacement product free of cost.
Incase the product is not performing as described, please send a photo and video of the product with 72 hours of receiving the product to lodge a complaint. We will send a replacement product free of cost.
Write to us immediately at orders@cocomocokids.com after placing your order if the shipment address needs to be changed. You can also call us on 011-41616050 to do so.
How long does it take to receive my refund?
Once your issue has been resolved by our customer service team, a refund is issued within 7 working days. Refunds may take a maximum of 24 hours to reach your bank account.
How long does it take for me to receive my order?
Depending on your location in India, your shipment will take 3-7 working days to reach your destination.
How do I change my shipping address?
Write to us immediately at orders@cocomocokids.com after placing your order if the shipment address needs to be changed. You can also call us on 011-41616050 to do so. Unfortunately the shipment address can not be changed if the order has already been shipped.
How do I track the status of my order?
We will email you tracking details for your order. If you do not receive email from us with the details, then please do write to us at orders@cocomocokids.com or call us on 011-41616050 for the same. You can also Whats app us on 9990306050.
How do I receive customer support?
You can write to us at orders@cocomocokids.com or whats app us on 9990306050 or call us on 011-41616050.
What do I do if I enter an incorrect shipping address?
Write to us immediately at orders@cocomocokids.com after placing your order if the shipment address needs to be changed. You can also call us on 011-41616050 to do so. Unfortunately the shipment address can not be changed if the order has already been shipped.
Do you ship to my country?
We do ship outside India. However international shipping charges will apply and will not be calculated at the time of placing order. We will contact you and inform you of the shipping charges applicable. In case at this point you decide to cancel the order due to high shipping charges, we will be able to help you with that.
Will my items come in one package?
Your items may reach you in a single package or multiple packages depending on order size.